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Technical Centre
Customer Evaluation Form

Welcome to Shibaura Machine India Private Limited

We value your visit and feedback. Please take 2 minutes to evaluate your plant tour experience.

Evaluation Progress
Section 1 of 4
25%
Part 1
Section 1 — Visit Details & Purpose

2 Questions in this section

Q1. Product Interested
Injection Molding Machine
Auxiliary Equipment
Machine Tools
Die Casting Machine
machiNETCloud
Q2. Purpose of Visit *
Machine Evaluation
Mould Trial
Product Demonstration
Technical Discussion
Customer Training
VR Experience
Other
Part 2
Section 2 — Overall Experience

4 Questions in this section

Q1. How would you rate your overall experience at the Technical Centre? *
★
★
★
★
★
Select 1 - 5
Q2. How well did the Technical Centre meet the objective of your visit? *
★
★
★
★
★
Select 1 - 5
Q3. How would you rate the technical support provided by our team? *
★
★
★
★
★
Select 1 - 5
Q4. How would you rate the quality and relevance of the demonstrations? *
★
★
★
★
★
Select 1 - 5
Part 3
Section 3 — Facilities & Activities Experienced

7 Questions in this section

Q1. Which facilities / activities did you experience during your visit? *
Live Machine Demonstration
Customer Mould Trial
Customer Training Program
VR Zone
Product / Technology Presentation
Technical Discussion
Q2. Live Machine Demo: How valuable was the live machine demonstration in helping you understand capabilities?
★
★
★
★
★
Select 1 - 5
Q3. Live Machine Demo: Did the demonstration help you evaluate the machine for your application?
Definitely
To some extent
Not really
Not applicable
Q4. Customer Mould Trial: How valuable was running your own mould on our machine in evaluating the solution?
★
★
★
★
★
Select 1 - 5
Q5. Customer Mould Trial: Did the mould trial provide sufficient technical information for decision-making?
Yes, completely
Yes, to some extent
No
Too early to evaluate
Q6. VR Zone: How useful was the VR experience in helping you understand our products & features?
★
★
★
★
★
Select 1 - 5
Q7. VR Zone: Did the VR experience improve your understanding of the product / technology?
Significantly
Moderately
Slightly
Not at all
Part 4
Section 4 — Technical Centre Facilities Rating

6 Questions in this section

Q3. Facilities Rating: VR Zone *
★
★
★
★
★
Select 1 - 5
Q6. Facilities Rating: Overall Professional Experience *
★
★
★
★
★
Select 1 - 5
Part 5
Section 5 — Impact of Your Visit

2 Questions in this section

Q1. After your visit, how has your confidence in Shibaura Machine's technology changed? *
Significantly Increased
Increased
No Change
Decreased
Q2. How likely are you to consider Shibaura Machine for your machine requirements? *
5 - Extremely likely
4 - Very likely
3 - Quite likely
2 - Moderately likely
1 - Slightly likely
0 - Not at all likely
Part 6
Section 6 — Recommendation

1 Questions in this section

Q1. Would you recommend the Shibaura Machine Technical Centre to colleagues / associates? *
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Part 7
Section 7 — Customer Feedback & Suggestions

1 Questions in this section

Thank You for Your Feedback!

Your valuable responses have been recorded directly into Shibaura Machine's Quality & Experience Management System. We appreciate your partnership with us.

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